Terms of Use

Last updated: May 2026

Please read these Terms of Use carefully before using the Mitchell Acoustics website and store. By accessing or purchasing from this site, you agree to be bound by these terms.

1. About Us

Mitchell Acoustics
124–128 City Road
London, EC1V 2NX
United Kingdom

Email: info@mitchell-acoustics.com

2. Scope

These Terms of Use apply to all use of the Mitchell Acoustics website and any associated services or purchases made through our Shopify-powered store.

They form a legally binding agreement between you and Mitchell Acoustics.

3. Use of This Website

You may use this website for lawful personal purposes only.

You must not:

Use this site in any way that violates laws or regulations
Attempt unauthorised access to any part of the website
Transmit unsolicited commercial communications
Reproduce or redistribute website content without permission

We reserve the right to restrict or terminate access to this website at any time.

4. Products and Descriptions

We take care to ensure that product descriptions, images, and specifications are accurate.

However, specifications and pricing may change without notice.

If you receive a product materially different from its description, your statutory rights apply.

5. Orders and Contract Formation

Placing an order on our website constitutes an offer to purchase.

A contract is formed when your order is dispatched and a dispatch confirmation email is sent.

We reserve the right to decline orders, including cases involving stock issues or pricing errors.

6. Payment

Payments are securely processed via Shopify Payments.

Mitchell Acoustics does not store or access payment card details.

7. Delivery

Delivery estimates are indicative and not guaranteed.

Mitchell Acoustics is not responsible for delays caused by third-party carriers or circumstances outside our control.

Risk of damage or loss passes to you upon delivery.

8. Returns and Refunds

Consumer Rights

Consumers in the United Kingdom and European Union have the right to cancel orders within 14 days of receiving goods.

Refunds will be issued according to applicable consumer protection laws.

Faulty or Damaged Goods

If you receive a product that is faulty, damaged, or not as described, contact us immediately.

9. Warranty

Mitchell Acoustics products are covered by a limited manufacturer warranty.

Warranty terms specific to each product are detailed within the product documentation.

10. WhatsApp Business

We provide a WhatsApp Business contact channel for customer support.

WhatsApp conversations are informal and do not constitute a binding contract or formal sales channel.

11. Intellectual Property

All content on this website, including text, images, product names, logos, branding, and audio files, remains the intellectual property of Mitchell Acoustics.

You may not reproduce or distribute any content without prior written permission.

12. Third-Party Links and Services

Our website may contain links to third-party websites and services, including Shopify and WhatsApp.

We are not responsible for the content or practices of third-party platforms.

13. Limitation of Liability

To the fullest extent permitted by law, Mitchell Acoustics shall not be liable for indirect, incidental, or consequential losses arising from use of this website or products.

Nothing in these Terms excludes liability where exclusion is prohibited by law.